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Shipping & Returns

Ordering and Processing

All items within images are the products that we are selling. Please check measurements prior to ordering. 

Please note that processing time (1-3 business days) is different from shipping time and should be added to the total delivery time frame. Processing time includes checking orders, packing, and logistics time spent. 

Shipping

Free shipping within the US: 8 - 15 days (business)

Express shipping in US:  $18.00; (5-7 business days).

Free International shipping: Please see chart below.

International shipping: $20, 8-12 days (business).  

Note:  additional shipping time and costs may apply to certain remote countries.

Please note that all ground deliveries will leave the warehouse directly. If you do not receive your package within a timely manner, please contact us: sales@dreamcloset-couture.com and we will make sure you receive your merchandise. We may ship items separately to guarantee your items arrive quickly.

If you are unavailable to accept delivery, the courier will leave a card to let you know that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card. We will also send emails to remind you of this. Please kindly check your emails.  We won't be responsible for any post office returns.

Please note that all orders will be delayed a few business days during holiday seasons. 

Country International Delivery Time
Economy Shipping (working days) Standard Shipping (working days)
United States 7-12 4-7
Germany 10-15 7-9
Canada 5-12 4-7
United Kingdom 8-12 2-5
Australia 15-20 3-5
Switzerland 8-12 4-7
France 8-12 4-7
Sweden 10-15 4-7
Italy 15-22 4-7
Norway 10-15 4-7
Austria 10-15 7-9
Spain 10-15 4-7
Netherlands 15-20 7-10
Saudi Arabia 15-25 3-7
Mexico 15-20 5-7
United Arab Emirates 15-25 3-4
Denmark 8-14 4-7
Guatemala 15-25 5-7
Singapore 8-12 3-5
Belgium 8-15 8-10
Japan 8-12 4-7
India 10-15 5-7
Ireland 15-20 4-7
Puerto Rico 10-15 4-7
Finland 8-14 4-7
Afghanistan 12-20 Not Available
Albania 12-17 4-7
Algeria 20-30 5-7
Andorra 10-16 4-7
Angola 20-30 5-7
Anguilla 15-25 Not Available
Antigua and Barbuda 20-30 5-7
Argentina 15-25 7-14
Armenia 15-25 4-7
Aruba 15-25 5-7
Azerbaijan 15-20 Not Available
Azores Islands 20-30 Not Available
Bahamas 20-30 5-7
Bahrain 15-20 5-8
Bangladesh 12-18 7-10
Barbados 15-25 5-7
Belarus 15-20 7-10
Belize 15-25 5-7
Benin 20-30 5-7
Bermuda 15-20 4-7
Bhutan 12-18 7-10
Bolivia 15-25 5-7
Bosnia and Herzegovina 15-25 Not Available
Botswana 20-30 5-7
Brazil 15-25 7-14
British Virgin Islands 15-25 5-7
Brunei 10-15 5-7
Bulgaria 15-20 4-7
Burkina Faso 15-20 5-7
Burundi 20-30 5-7
Cambodia 12-18 7-10
Cameroon 20-30 5-7
Canary Islands Not Available 5-7
Cape Verde 15-20 Not Available
Cayman Islands 15-20 5-7
Central Africa 15-20 5-7
Chad 15-20 5-7
Chile 15-25 7-14
Columbia 15-20 5-7
Comorin 15-20 5-7
Cook Islands 15-25 5-7
Costa Rica 20-30 4-7
Cote d'Ivoire 20-30 5-7
Croatia 8-12 4-7
Cuba 20-30 5-7
Cyprus 15-20 4-7
Czech Republic 12-15 7-10
Democratic Republic of Congo 20-30 5-7
Djibouti 20-30 5-7
Dominica 15-20 Not Available
Dominican Republic Not Available 5-7
East Timor 12-18 Not Available
Ecuador 15-25 7-10
Egypt 20-30 4-6
Equatorial Guinea 20-30 Not Available
Eritrea 15-20 5-7
Estonia 15-25 4-7
Ethiopia 20-30 5-7
Faroe Islands 15-20 4-7
Fiji Islands 15-25 5-7
French Guiana 15-25 5-7
French Polynesia 15-25 Not Available
Gabon 20-30 5-7
Gambia 20-30 5-7
Ghana 20-30 5-7
Gibraltar 15-20 4-7
Greece 15-20 4-7
Greenland 10-16 4-7
Grenada 15-25 5-7
Grunia 15-25 Not Available
Guadeloupe 15-25 5-7
Guam 15-25 5-7
Guinea-Bissau 20-30 5-7
Guyana 15-25 5-7
Haiti 20-30 5-7
Honduras 20-30 5-7
Hungary 14-18 4-7
Iceland 15-20 4-7
Indonesia 8-12 3-6
Iran 12-20 7-10
Iraq 12-20 Not Available
Israel 12-20 4-7
Jamaica 20-30 5-7
Jordan 12-20 7-10
Kazakhstan 12-20 7-10
Kenya 20-30 5-7
Kiribati 15-25 5-7
Korea 10-15 4-7
Kuwait 15-25 4-7
Kyrghyzstan 12-20 7-10
Laos 12-18 7-10
Latvia 15-20 4-7
Lebanon 12-20 4-7
Lesotho 15-20 5-7
Liberia 20-30 5-7
Libya 20-30 5-7
Liechtenstein 12-17 Not Available
Lithuania 12-16 4-7
Luxembourg 8-12 4-7
Macedonia 15-20 4-7
Madagascar 20-30 5-7
Madeira Islands 20-30 Not Available
Malawi 20-30 5-7
Malaysia 12-16 5-7
Maldives 10-15 5-7
Mali 20-30 5-7
Malta 10-15 4-7
Marshall Islands 15-25 5-7
Martinique 15-25 5-7
Mauritania 20-30 5-7
Mauritius 20-30 5-7
Micronesia 15-25 Not Available
Moldova 15-25 4-7
Monaco 12-16 Not Available
Mongolia 12-18 7-10
Montenegro 15-25 Not Available
Montserrat Not Available 5-7
Morocco 20-30 5-7
Mozambique 20-30 5-7
Myanmar 12-18 7-10
Namibia 20-30 5-7
Nauru 15-25 5-7
Nepal 12-18 7-10
Netherlands Antilles 15-25 Not Available
New Caledonia 15-25 5-7
New Zealand 15-20 4-6
Nicaragua 20-30 5-7
Niger 20-30 5-7
Nigeria 20-30 5-7
Niue 15-20 Not Available
North Korea Not Available Not Available
Northern Marianas 15-20 Not Available
Oman 15-25 4-7
Pakistan 12-18 7-10
Palau Not Available 5-7
Palestine 12-20 Not Available
Panama 20-30 5-7
Papua New Guinea 15-25 5-7
Paraguay 15-25 Not Available
Peru Not Available Not Available
Philippines 12-15 3-5
Poland 7-14 4-7
Portugal 10-15 4-7
Qatar 15-25 4-7
Republic of Congo 20-30 5-7
Republic of Guinea 20-30 5-7
Reunion 20-30 5-7
Romania 15-30 7-10
Russia 12-18 7-10
Rwanda 20-30 5-7
Saint Helena 15-20 Not Available
Saint Kitts and Nevis 20-30 5-7
Saint Lucia 15-20 5-7
Saint Vincent and the Grenadines 15-20 5-7
Salvador 20-30 5-7
Samoa 15-25 5-7
San Marino 15-20 Not Available
Senegal 20-30 5-7
Serbia 10-15 Not Available
Seychelles 20-30 5-7
Sierra Leone 20-30 Not Available
Slovakia 12-15 4-7
Slovenia 10-15 4-7
Solomon Islands Not Available 5-7
Somalia 20-30 5-7
South Africa 20-30 3-5
Sri Lanka 10-15 7-10
Sudan 20-30 Not Available
Surinam 15-25 5-7
Swaziland 20-30 5-7
Syria 12-20 7-10
Tajikistan 12-20 7-10
Tanzania 20-30 5-7
Thailand 10-14 5-7
Togo 20-30 5-7
Tokelau 15-20 Not Available
Tonga 15-25 5-7
Trinidad and Tobago 15-25 5-7
Tunisia 20-30 5-7
Turkey 15-20 7-10
Turkmenistan 12-20 Not Available
Turks and Caicos Islands 15-20 5-7
Tuvalu 15-20 5-7
Uganda 20-30 5-7
Ukraine 10-15 4-7
United States Virgin Islands 15-20 5-7
Uruguay 15-25 Not Available
Uzbekistan 12-20 7-10
Vanuatu 15-25 5-7
Vatican 15-20 Not Available
Venezuela 15-25 4-7
Vietnam 12-18 3-5
Western Sahara 15-20 Not Available
Yemen 15-25 4-7
Zambia 20-30 5-7
Zimbabwe 20-30 5-7

 

Important Note:

Please note that Dream Closet Couture is not responsible for any packages that are not intercepted when attempted to be delivered. Please make sure your contact information is up to date and accurate in case this happens.

We are not responsible for any import duties, local taxes and custom fees. We are not responsible for undelivered packages due to errors in the provided shipping address. Please provide an accurate phone number for your shipment.  

Please note that once your order is processed, we can not issue a refund.  Thank you for your understanding.

Return Policy

Dream Closet Couture allows returns for unworn merchandise in exchange for store-credit. Please check the measurements carefully. Due to stocking, exchanges are not always possible so it's important that sizes are checked accurately. All returns due to defective items must be received within 14 business days.

If you are looking to process a return due to defect, please email us with a photo of the defective merchandise at info@dreamcloset-couture.com for the return address. Please do not forget to include a note within the package including an order #.

All returns must not be used or worn. Please provide a tracking number with the package that you are returning. If you would like to return an item, please contact us at sales@dreamcloset-couture.com and we will process your return from there.

We will not accept any items for a Refund or Exchange which were received past 14 days (US orders) or 28 days (International orders) from Delivery date or returned in worn condition and/or with missing tags. All such items will be returned back to the sender.

Defective or Wrong Merchandise: All items are fully inspected before shipped, however, should you receive a defective item; please contact us within 2 days of receipt to be eligible for a return. Send a picture of the item to sales@dreamcloset-couture.com along with your order number.

We reserve the right to deny any returns if we suspect that the merchandise has been worn. We do not accept returns on swimwear, lingerie, sale items, handbags, jewelry and shoes.

Original shipping charges are non-refundable.

Please plan 2 weeks in advanced to purchase to ensure delivery for any events.  We are not able to return/refund for this reason once orders are processed/shipped.

Toll Free: 1-855-470-4565

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